Warranty Policy

SECTION 1 - START DATE
The warranty period begins automatically on the date you receive and sign for the equipment.

SECTION 2 - COVERAGE
The warranty covers the main unit, including the robotic arm, robot platform, and its components. Accessories and other items are not covered under the warranty policy.

SECTION 3 - WARRANTY PERIOD
A 30-day warranty is provided for the product. 

SECTION 4 - STANDARD WARRANTY COVERAGE
Under normal operating conditions, if the equipment experiences a performance or functional failure during the warranty period due to non-human factors, without external damage or violation of the operating requirements, Galaxea Dynamics will provide official repair services free of charge.

SECTION 5 - EXCLUSIONS FROM WARRANTY COVERAGE

  1. The warranty period has expired.
  2. Damage caused by improper or unauthorized use, including but not limited to falls, crushing, water ingress, or abusive use.
  3. Damage caused by failure to install, operate, maintain, or use the equipment in accordance with the instructions provided in the Unboxing Guide and User Manual.
  4. Product failures caused by the use of non-original accessories or consumables, self-maintenance, or replacement of parts without following official instructions.
  5. Damage caused by human factors that is not attributable to a product quality defect.
  6. Damage resulting from unauthorized modification, disassembly, opening of the housing, or other unauthorized alterations.
  7. Product issues caused by repairs or servicing performed by unauthorized third parties.
  8. Damage caused by improper installation, use, or operation that does not comply with the requirements specified in the product manuals.
  9. Damage resulting from operation in harsh environments, including but not limited to strong electromagnetic interference, rain, sand, wetland conditions, or complex terrain or geological environments.
  10. Damage or severe impact resulting from operating the equipment on steep terrain or under other unsuitable terrain conditions.
  11. Damage caused by the robot rolling over or falling while operating on flat ground, or by collisions with people or objects in complex environments.
  12. Damage caused by overloading or operation beyond the specified safe load capacity.
  13. Damage caused by excessive force, whether intentional or accidental, that exceeds the robot's specified resistance or interference limits.
  14. Damage caused by powering the robot with unauthorized or non-original battery packs.
  15. Damage arising from compatibility or reliability issues when third-party products are used together with the robot.
  16. Damage caused by forced operation or continued use of damaged or deteriorated components.
  17. Damage caused by impact with hard objects, falls, visible collision marks on the robot's exterior, or scratches resulting from improper operation.
  18. Damage caused by use in wet or humid environments, including visible water stains on the robot's exterior or interior, or signs of corrosion on components or circuit boards.
  19. Damage caused by failure to use the battery, charger, electrical circuits, or related components in accordance with official instructions, or by overloading them.
  20. Damage caused by the use of self-developed programs or applications while operating the robot in Developer Mode.
  21. Any other failure or damage resulting from human error, natural causes, accidents, abnormal use, or unauthorized disassembly, modification, or replacement of non-original parts, whether performed by the customer or by an unauthorized service provider.

SECTION 6 - OUT-OF-WARRANTY POLICY
Limited remote technical support and troubleshooting assistance will be provided.

SECTION 7 - WARRANTY PROCESS
At the direction of the Galaxea Dynamics team, customers are responsible for shipping the equipment to the designated after-sales service center. Customers are responsible for all shipping, customs duties, taxes, and other related costs.

  1. Within the Warranty Period (30 Days): If the equipment is covered under the applicable warranty, the service center will conduct troubleshooting, inspection, and repairs. Once the repair is completed, the equipment will be shipped back to the customer.

  2. Outside the Warranty Coverage: For issues that are not covered by the warranty, including issues arising after the warranty period has expired, we will provide limited remote technical support and troubleshooting assistance.