Refund policy

IMPORTANT: 

By placing an order or purchasing a Galaxea Dynamics product (the “Product”) through this website, or by using a Product, you agree to be bound by the terms set out below, together with the applicable Galaxea Dynamics policies.

We want you to feel confident when purchasing and using our Products. If you need to return a Product, please review the eligibility requirements, conditions, and procedures outlined in this Return Policy.

1. RETURN & REFUND POLICY

Due to the specialized nature of our robotic products, we currently do not accept returns. Customers may request a refund before the Product is shipped. Approved refunds will be automatically issued to the original payment method within 7 business days.

2. NOTES

A 20% restocking fee will be charged for returns of bulk orders or large quantities of products that are not regularly stocked.

Customized products, special-order products, clearance items, and consumable products are not eligible for refunds.

3. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective product, contact us at support@galaxea-ai.com.